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新着求人 人事  (JN-3)
募集職種 外資系製薬企業の HR Service Advisor
勤務地 大阪
会社概要 非公開
求人要件 【職務内容】
(Main Business)
The HR Advisor provides effective HR service delivery through the following:
• Delivering a quality and trusted HR advisory service through every customer interaction
• Resolving low to medium complexity HR queries and issues in respect of various global and local HR policies and processes as defined in the Global HR Services Service Catalogue
(Typical Accountabilities)
• Responsible for providing a trusted and quality HR advisory service by resolving low to medium complexity HR queries and issues in respect of various global and local HR policies and processes, as defined in the Global HR Services service catalogue.
• Utilize Knowledge Base to manage all incoming call center queries that can be resolved during phone call or that require basic investigation to provide resolution; proactively utilize all resources and technology available
• Responsible for updating / processing HR data accurately to ensure a compliant, accurate HR database and sending relevant information to Payroll system.
• Maintain accuracy of the knowledge base for HR Advisors – e.g. FAQs, HR Services policies, tipsheets etc.
• Make efficient use of HR technology to support day-to-day activities and the delivery of a positive and engaging customer experience.Manage and utilize all supported channels (phone, email, case management, employee self-service portal, chat feature, postal mail) to ensure timely responses and ensure achievement of internal service level agreements.
•Identify process improvement opportunities proactively and contribute day by day business efficiency
•Minimum 3 year’s experience of general HR or payroll
•Ability to prioritize activities and multi-task in order to meet goals and deadlines
•Work collaboratively, as part of a team
•Able to work independently and take accountability for the quality of personal outputs and success
•Demonstrated strong interpersonal, service minded, verbal (phone) and written communication, as well as active listening skills to handle a volume of inbound inquiries from employees/customers •Demonstrated ability to use Microsoft Office products (Word, Excel, Outlook, PowerPoint, SharePoint, etc.)
■Nice to have
•Experience of working in a customer service environment and of having worked in a technology driven environment
■Nice to have
•Fluent spoken and written English and Japanese
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