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新着求人 マーケティング  (MKT-71)
募集職種 外資系動物薬メーカーの Customer Experience Group Manager
勤務地 東京
会社概要 非公開
求人要件 Customer Experience (CX) Group Manager (GM) will lead, govern and guarantee end-to-end customer experience activities within Japan. CXGM will advocate the customer in all leadership and cross functional settings and be accountable for change management and communication to ensure CX is embedded into OPU in alignment with the Global CX leadership team. CXGM will lead a local CX team to establish the following key components of CX: 1. Sales Force Effectiveness
2. Customer Relationship Management
3. Data and Analytics
4. Distribution/wholesaler management including target setting
5. Key Account Management
【Duties & Responsibilities】
•Sales Force Effectiveness - Lead segmentation and targeting, call planning, territory alignment, sizing, sales & activity performance management, including KPIs tracking and analysis, selling and coaching skills
• Customer Relationship Management - Lead Veeva and platform integration / change requests / feedback. In addition, showcase the benefit to customer facing roles of deeper customer insight by turning information into insights
• Data and Analytics - Lead data governance and integration to allow transparency and automation of sales and customer data
•Distribution/wholesaler management including target setting -Pricing strategy development and monitoring -Commercial policy development and implementation
•Key Account Management - Work closely with Segment Head to establish KAM strategy and implement training of KA managers
•Provide CX training on SFE, CRM, KAM and digital capabilities to leverage global content, local content and externa agencies
必要要件 •> 5 years experience in distributor/wholesaler management
•> 5 years experience in customer facing commercial organization in AH and/or in Commercial Excellence roles (consulting or life science industry)
•Good understanding of CRM platform and its application to SFE
•Strong business and digital orientation
•Experience in the AH industry is a plus
•Fluency in both written and spoken English
【Eligibility Requirements】
•Please only enter information if it is applicable
年収 能力、経験を考慮の上、当社規程により優遇 
募集背景 非公開 
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